Setting up electricity, water and internet in Escaldes-Engordany is usually straightforward once you have your rental or property documents ready. The electricity provider is FEDA, water services are managed locally through the Comú d’Escaldes-Engordany, and Andorra Telecom is the main provider for internet and telecommunications. Arranging these services should be part of your moving checklist, whether you are relocating for work, buying a home or applying for active or passive residency in Andorra.
Setting up electricity with FEDA
FEDA, Forces Elèctriques d’Andorra, supplies electricity throughout the Principality. When moving into a property in Escaldes-Engordany, contact FEDA to change the contract into your name or open a new supply contract. Ask the landlord, estate agent or previous owner whether the electricity is currently connected and whether there are outstanding payments.
You will normally need identification, the property address, details of the owner or rental agreement, and bank information for direct debit. The exact documents can vary depending on whether you are a tenant, owner or company, so confirm the requirements with FEDA before visiting or submitting an application. It is also sensible to record the meter reading and take dated photographs on the day you receive the keys.
FEDA invoices can generally be managed through its customer service channels and online services. Check the first bill carefully for the account holder, supply address and billing period. Utility charges may include IGI, Andorra’s indirect general tax, where applicable. If you are renting, clarify in writing which electricity costs are paid directly by you and which, if any, are included in the rent or community charges.
Arranging water in Escaldes-Engordany
Water administration is handled locally, so contact the Comú d’Escaldes-Engordany rather than assuming that FEDA manages every utility. The Comú is the parish authority and can explain how to register the water account, transfer the contract or report a problem with the supply, meter or billing. Ask the owner or property manager for the latest water bill and the account or meter reference before you make the request.
For a change of occupant, prepare your passport or Andorran identification document, the rental contract or proof of ownership, the property address and bank details if payment by direct debit is available. Some apartment buildings may have water costs administered through the community of owners or property manager. Confirm whether you will receive an individual bill or whether water is later allocated through the building’s shared charges.
Keep copies of the handover documents and note the opening meter reading. If you notice a leak, unusual consumption or a problem in a communal area, report it promptly to the Comú, landlord or administrator. Fast reporting can help distinguish a household issue from a building-wide maintenance problem.
Getting internet and telecommunications
Andorra Telecom provides fixed internet, telephone and mobile services in Escaldes-Engordany. Before ordering, check whether the apartment already has an active fibre installation and whether the previous occupant has cancelled the service. If the property has not previously been connected, an installation appointment may be required, so arrange it as early as possible.
For a new contract, expect to provide identification, your address and payment details. Tenants should ask whether permission from the owner or building administrator is needed for any internal installation work. Compare the current packages on Andorra Telecom’s official channels, including internet speed, router arrangements, television or telephone options, installation conditions and minimum commitment periods.
Do not rely only on a speed estimate from a neighbouring apartment. Test the connection after activation in the rooms where you will work or study, particularly if you are moving to Escaldes for remote work. Keep the contract and equipment inventory, and ask about the procedure and possible charges for returning the router when you leave.
Documents and relocation tips
- Keep your passport, rental contract, property deed or authorisation, bank details and contact information together in a digital folder.
- Use the same spelling of your name and the same address on FEDA, water and Andorra Telecom applications.
- Ask for written confirmation of the activation date and whether any deposit, installation fee or unpaid balance applies.
- If you are becoming an active resident, organise employment and CASS registration separately; utility contracts do not replace procedures with the Govern d’Andorra.
- If you are applying for passive residency, keep utility invoices and proof of your accommodation with your wider residency documentation, while following the current requirements of the Govern d’Andorra.
- For questions about local services, contact the relevant provider or the Comú directly rather than relying on outdated relocation advice.
Before moving into your home
Arrange electricity, water and internet as soon as your move-in date is confirmed. On handover day, photograph meters, check taps and sockets, test the internet connection and record any defects for the landlord or seller. With the correct documents and clear responsibility for each bill, setting up electricity, water and internet in Escaldes-Engordany can be completed with little disruption.
For more relocation support, browse local businesses and services in the directory to find useful professionals in Escaldes-Engordany and across Andorra.
