Knowing how to get an andorran phone number and mobile plan is useful whether you are moving to the Principality, buying a second home or visiting Andorra for several weeks. Andorra’s international dialling code is +376, and the country’s main telecommunications provider is Andorra Telecom. You can usually choose between a prepaid SIM, a monthly mobile contract or, where supported, an eSIM.
Choose the right type of Andorran mobile service
The best option depends on how long you will stay and whether you need a permanent local number. A prepaid SIM is practical for visitors, seasonal residents and anyone who wants to test coverage before signing a contract. You pay in advance and normally add credit or renew a data allowance as needed.
A monthly plan is more suitable for people who live in Andorra, work locally or need a stable number for banks, deliveries and official communications. Andorra Telecom offers mobile services and may also provide packages combining mobile, internet and television. Plan names, prices, data allowances and eligibility can change, so check the current offer directly before purchasing.
If your phone supports eSIM, ask whether the specific Andorra Telecom tariff and device are compatible. An eSIM can be convenient because it avoids waiting for a physical card, but you should keep access to Wi-Fi or another connection when installing it.
Documents usually needed
For a prepaid service, a passport or recognised identity document is generally needed to register the SIM. For a monthly contract, the provider may request additional information such as proof of address, a local bank account or payment details. Requirements can differ between a new customer, an existing customer and someone transferring a number, so confirm them with Andorra Telecom before visiting a shop.
If you are relocating, your administrative status can affect the process. Active residents, who live and work in Andorra, will normally have local identification and employment or business documentation. Passive residents, who obtain residency through investment or other non-working routes, may have different supporting documents. Registering with CASS, Andorra’s social security system, does not itself create a phone number, but it is often part of a broader relocation checklist.
Your address may need to be supported by a rental agreement, ownership document or registration with the relevant comú, the parish administration. Keep copies of your passport, residency card, lease and payment information when arranging several services at once.
How to buy a SIM or sign up
- Visit an Andorra Telecom shop or an authorised sales point with your passport or identity document.
- Ask for a prepaid or contract plan and explain how much data, calling and international use you need.
- Check whether the price includes IGI, Andorra’s indirect general tax, and ask about activation or installation charges.
- Confirm the contract length, cancellation terms, payment method and what happens if you exceed the data allowance.
- Test calls, mobile data and voicemail before leaving the shop.
For a contract, ask whether the number is assigned immediately and whether you can port an existing Andorran number. If you are bringing a phone from another country, make sure it is unlocked and compatible with the available network bands. Save the SIM PIN and PUK securely, particularly if the number will be used for account verification.
Roaming and calling from Andorra
Andorra is not part of the European Union, so EU “roam like at home” rules do not automatically apply. A French, Spanish or other European SIM may incur significant roaming charges when it connects to an Andorran network, even close to the border. Check your home operator’s Andorra tariff before using mobile data.
Likewise, an Andorran plan may treat calls or data used abroad differently from domestic usage. Ask specifically about France and Spain roaming, international calls, data limits and travel passes. In the mountains, your phone can sometimes select a foreign network, so manual network selection or a roaming limit may prevent unexpected charges.
Practical tips for new residents
Arrange your phone service soon after moving, especially if you need SMS verification for banking, government portals or utility accounts. A local number can also make it easier for landlords, schools, clinics and delivery companies to contact you. When setting up your home, compare mobile and fibre options together with electricity from FEDA and internet services from Andorra Telecom rather than choosing each service separately.
For current conditions, consult Andorra Telecom and the Govern d’Andorra’s official information before signing. If you need help finding nearby telecom shops, relocation support or other useful services in La Massana, Ordino, Encamp, Canillo, Escaldes-Engordany, Sant Julià de Lòria or Andorra la Vella, browse local businesses in the directory.
