Setting up electricity, water and internet in Andorra (FEDA, Andorra Telecom) is usually straightforward, but the process depends on whether you are renting, buying a property or moving into a newly built home. Before signing a lease or completing a purchase, confirm which services are already connected, who receives each bill and whether any outstanding balance remains on the account.
How to connect electricity with FEDA
FEDA is Andorra’s national electricity company. Most homes and apartments have an existing electricity supply, so a tenant normally needs to request a change of account holder rather than a completely new connection. Ask the landlord or estate agent for the supply point details, the latest meter reading and a copy of the previous bill.
FEDA may request identification, a rental contract or proof of ownership, contact details and a bank account for payment. If someone is completing the procedure on your behalf, an authorisation may also be required. Requirements can vary according to the property and the type of request, so check directly with FEDA before visiting an office or submitting an application.
- Take a dated photograph of the electricity meter when you move in.
- Record the meter reading in the handover document signed with the landlord.
- Ask whether the property has electric heating, hot water or an unusually high-power installation.
- Keep the first FEDA invoice so you can verify the account holder, address and payment method.
If the electricity has been disconnected, the procedure can involve a reconnection or technical appointment rather than a simple name change. Start early, particularly if you are moving during winter or into a mountain property in Canillo, Ordino or La Massana.
Arranging water through the comú
Water services are generally handled locally by the relevant comú, or parish council, rather than by FEDA. Andorra is divided into seven parishes: Andorra la Vella, Canillo, Encamp, Escaldes-Engordany, La Massana, Ordino and Sant Julià de Lòria. The billing method and registration procedure can therefore differ between addresses.
In some rental properties, water is included in the rent or passed on by the owner or property administrator. In others, the tenant receives a separate water bill from the comú or its designated service. Confirm this in writing before moving in. Ask the landlord which department handles the supply, how often bills are issued and whether a deposit or change-of-holder form is needed.
For a purchased property, contact the administration of the relevant comú with your identification and proof of ownership. For a rental, take your lease and ask whether the owner must authorise the change. If you live in an apartment building, some water costs may be managed through the community of owners, so check the community statements as well as parish charges.
Getting fibre internet from Andorra Telecom
Andorra Telecom is the country’s main telecommunications operator and provides fixed internet, mobile services and other communications products. Check availability using the exact address, because installation options and appointment dates can differ between central areas such as Andorra la Vella and Escaldes-Engordany and more remote villages in Ordino, Canillo or Sant Julià de Lòria.
To open a fixed internet service, expect to provide identification, the address, contact details and a payment method. A tenant may need a rental contract or the owner’s authorisation. Ask whether the property already has a fibre termination point, whether a router is supplied and whether installation or equipment charges apply. Confirm the minimum contract period and the process for cancelling or transferring the service when you leave.
- Test the Wi-Fi from the rooms where you will work, not only beside the router.
- Ask about fibre availability before choosing a home for remote work.
- Check mobile coverage at mountain properties and in underground car parks.
- Keep the installation confirmation and router return instructions.
Documents and practical timing
A passport or Andorran identity document, your lease or purchase documents, a local contact address and bank details will commonly be useful. New residents should coordinate utilities with their wider relocation paperwork through the Govern d’Andorra. Active residency, often linked to employment or business activity, and passive residency for people meeting the investment and income requirements are immigration categories; neither automatically connects household services.
You do not normally need to wait for your CASS registration to arrange electricity, water or internet. However, establish a reliable payment method as soon as possible. Review invoices for IGI, Andorra’s indirect general tax, where applicable, and ask the provider or comú if you do not understand a charge.
The safest order is to confirm services before signing, photograph meters on arrival, transfer FEDA and water accounts promptly, then book Andorra Telecom installation. For local electricians, plumbers, property managers and other useful services, browse the local businesses listed in this directory.
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